New Contactless Technology is here! No more waiting for the chip card payment to process and the annoying buzzer to remind you to remove your card for the purchase. Just tap and go!
It's easy to pay with a contactless card. Just look for the symbol at checkout and tap your card to pay. Use the chip reader or swipe your card if a store doesn’t have contactless readers.
It’s safe, highly secure and has the same protection chip payment. When you tap your contactless chip card, a cryptographic code that’s unique to the card and to the transaction is created. Therefore, issuers can automatically detect and reject any attempt to use the same transaction information more than once.
It's really as easy as 1, 2, 3, Go!
Look for the contactless symbol when paying for items at checkout.
Touch your contactless card against the symbol until light turns green
Beep indicates successful payment
Frequently Asked Questions
Q. What do I need to know about my new card format?
The TNB debit card allows you to pay using one of three ways: Tap using the Contactless Indicator, Insert using the EMV Chip, or Swipe using the Magnetic Stripe.
Q. How secure are Contactless Cards?
A. Contactless cards are safe, highly secure and have the same protection as EMC chip card payment. The data is not in the clear as it once was with a magnetic stripe only contactless card, so EMV cards are less vulnerable to counterfeit fraud than magnetic stripe cards. Transactions are also cryptographically secure and generate a unique code for each transaction. Therefore, issuers can automatically detect and reject any attempt to use the same transaction information more than once.
Q. Are Contactless cards vulnerable to skimming?
A. The risk for skimming is very low for two primary reasons. First, someone would need a genuine acquirer approved point of sale device to read the card. Second, long-range skimmers will not work as you need to be within one to two inches of the card to connect to the communication field. Short-range skimmers will not work as the information accessible through the contactless interface is limited only to a contactless-based payment transaction. For example, personal information such as the cardholder name cannot be read.
Q. How do I know if I can tap to pay with my card?
A. Look for the contactless indicator on your card to know if you can use it to tap to pay for purchases.
Q. Where can I tap to pay?
A. Grocery stores, pharmacies, fast food restaurants, and more. Your card purchases are becoming easier than ever, as more retailers are now accepting contactless payments! Just look for the Contactless symbol at checkout.
Q. How can I get a contactless tap and go card?
A. Stop by your nearest branch location to request a contactless card.
Still have questions about the contactless feature? Call us at 1-855-862-1920 and one of our friendly customer service representatives will assist you.